Your Rights and Responsibilities

AmeriHealth Caritas New Hampshire cares about all of our members getting the care, respect and dignity they deserve. Here's how.

Your rights

• Complaints and grievances
  If you have a problem with your care that we can't fix, you can file a grievance.
• Appeals
  If you do not agree with a decision to deny or limit your medical care, you can file an appeal.
• State Fair Hearings
  If you're not happy about an appeal outcome, you can request a State Fair Hearing.
• Your rights as an AmeriHealth Caritas New Hampshire member
  You have rights as one of our members. Read the list carefully.
• Our dedication to quality
  We take steps to help make sure your health care is always excellent.

Your responsibilities

• Your responsibilities as an AmeriHealth Caritas New Hampshire member and how you can help us
  Stay informed and keep us updated about your health.
• Notice of Privacy Practices (PDF)
  We must follow the duties and privacy practices described in this notice.
• Advance directives
  Learn how to make important choices about your care ahead of time in case you can't later.
• Report fraud, waste and abuse
  Report Medicaid fraud. It is the law.
• Leaving the plan (disenrollment)
  Learn how to leave (disenroll) from AmeriHealth Caritas New Hampshire.