Telehealth Services

If you are a member of AmeriHealth Caritas New Hampshire, your benefits cover telehealth services. That means you may be able to go to some of your health care appointments virtually.

How does telehealth work?

Telehealth appointments are often done through video chat from your smartphone, tablet, or computer. After your telehealth appointment is confirmed, your provider will send you instructions to begin your telehealth session.

What type of health care provider can I see with telehealth?

Several types of providers offer telehealth services. For example, you may be able to receive telehealth for:¹

• Well visits.
• Prescription or refill approvals.
• Counseling.
• Non-emergency conditions such as sinus congestion, back pain, or urinary tract infections.

Can telehealth cover all my appointments?

No. Sometimes you may need to see your provider in person. For example, you can’t get a vaccine through the computer. Ask your provider if your next appointment should be in person or if telehealth is an option.

How can I get the most out of my telehealth session?

Before your session

• Choose the right spot. You will want a quiet, comfortable space for your session. It should also be a private place where you won’t worry about being overheard or interrupted. If you live with others, make them aware that you will be unavailable during your session.
• Check your charge and connection. Make sure the device you use is charged and has a strong internet connection.
• Come prepared. Write down everything you want to speak to your provider about. Don’t assume you will remember everything you want to discuss.
• Go hands-free. If you use a smartphone or tablet, prop it up before the call. This will allow you to take notes during your session.
• Don’t miss your appointment. Set a reminder and join early in case you need to adjust anything on your device.

During your session

• Stay in focus. Just as you should be able to see and hear your provider, the provider should be able to see and hear you, too.
• Give your undivided attention. Remember to stay focused on your session and avoid doing other tasks during that time.
• Use headphones. Connecting headphones to your device may help with clearer audio.
• Speak clearly. Every so often, check in to make sure you can be heard and understood.
• Take notes. Write down important things your provider tells you. For example, keep notes on your conditions, medicines, treatment plan, and any other important items.
• Make a follow-up appointment. Write down the date and time of your next appointment. Also, be sure to clarify if your next appointment is virtual or in person. You still may need to go into your provider’s office to seek further care or receive follow-up services.

After your session

• Review your notes. Be sure to follow your provider’s instructions.
• Fill your prescriptions. If your provider prescribed or refilled your medicines, pick them up from your pharmacist as soon as they are ready.
• Follow your provider’s treatment plan. This may include dietary changes, exercise, medicines, or something else. Take your medicines as prescribed by your provider. If you experience side effects, call your provider and let them know.

Source:
1. “Understanding telehealth,” U.S. Department of Health & Human Services, July 7, 2020, https://telehealth.hhs.gov/patients/understanding-telehealth.